Very upset with the lack of customer service

On Wednesday the 26th of June 2019 a technician came through upon my request to review the zone 2 in my house. Not sure what he did but since that afternoon I was not able to arm my house because of zone 2. Every night since then I am by passing zone 2 using the key pad in order to arm my house. Numerous attempts to get them to resolve this has proven futile. All they are interested in is me having to upgrade my whole system at a cost I cannot afford. I have asked that they come sort out zone 2 in the interim and as soon as I can afford to upgrade I will do so. However, all I get is the run around when I call in. We were with Enforce and were told we were being moved to Blue Security without having a choice.