Unexplained charges and pathetic service

On the morning of 12/11 I called Blue Security to request an account statement so that I could make a payment on my account. I was shocked by the fact that the agent only asked for my address and no authentication questions and proceeded to email the statement to an email address that was not on their system. That is not my main concern though. The statement was sent to me but I immediately responded on the email to query the meaning of "account stopped" as there are several amounts with this description on the statement.

I received a response that same afternoon requesting my account number. This annoyed me as I was responding to their email which had the attachment of my statement and my account details entailed. Never the less I provided my account number but to date I have not received a response.

Yesterday morning I sent a follow up email and still nobody has responded.

I find this service extremely shocking. There are unexplained amounts on my account which look like I am being double debited every month and instead of getting an explanation I am being blatantly ignored.

I need somebody to contact me to explain these amounts and why they were charged as it looks like pure **************** to me. The credits into the account also do not correspond with the amounts that have been paid.