Un Happy Servie

I am currently a client of Blue Security, and we are out of contract, I have contacted the accounts department to inform them of my intension of terminating the service, the accounts lady having good intensions on behalf of the company requested to get their accounts retention department to contact me, to maybe offer us a better package in order for us not stay as a client, two weeks has passed however no call, is it only a "plot" so i miss the cut off date to place notice and have no choice but to stay another month.