MS
Michael S

1 reviews | Active since Mar 2013

12 May 2015, 16:38

The Only way to get to Blue Security is here.

After accepting a quote to have my home rewired after alterations, the technicians came and re-installed the system. Thereafter Blue Security's control room kept 'phoning and sending out the guards as they showed an alarm activation, whilst nothing was happening at the house, and the alarm was not even on. They suggested a technician come and check, which I agreed to, but stated it was at their suggestion, not a call-out by me, so I was not paying for this. They charged me and have never bothered to respond to my email on this. Further, when re-installing the system, they only used 2 passives instead of the quoted three, and despite this being noted on the technician's report, they charged me for 3. An email on this has also been ignored. I think that it is time to find a new security company!

0
Replies (1)
Blue Security
Blue Security's reply13 May 2015, 11:52
Official
Hello BrunoBear,

Thank you for giving us an opportunity to attend to your query.

We can confirm that you were contacted by our Technical Manager on Tuesday 12th May.

Our feedback received is that your query has been resolved.

Please don`t hesitate to contact us on *** should you require further assistance in this regard.

Best regards
Blue Security