Terrible service during lockdown

I would like to express my disappointment towards blue security. They service is pathetic during this lockdown period, but are too quick to call their customers for money. Desiree from blue security accounts department contacted me a month ago stating that my account has not been paid for 2 months, i did acknowledge her call and asked why wasn't i contacted immediately when my debit order did not go off, she stated they policy is too call customers after 2 months, i then told her that i do not have the full amount now but i did pay half of it and will pay the balance at the end of May. She stated this was fine, however due to the lockdown period as many people are at home, i am also at home and not getting paid during this time, i did notify blue security and asked if the money can be debited from another account as i will not have funds in my account, i was told no this cannot happen. So i asked what is blue securitys way forward during the lockdown period as we dont choose to stay home, it is a directive from the president. Blue security is a disappointment and has no payment plan for their customers, i was told by Kreeson Iyer that my account will be suspended if i cannot make payment and we will not receive service. I find this disgraceful as a huge security company all they care about is money and not the safety of their clients. My mum is over 60 years and lives alone and blue security threatens to not give her service during this time. I have no response or feedback eventhough i requested to speak to someone higher. I am not looking at getting free service, but i am looking at getting offered an alternative payment plan for the clients that cannot afford it during this time. I previously highly recommended blue security to many people but after this experience i will never recommend them and i will be looking at another service provider.