Terrible resolution on a alarm problem

My alarm is faulty and I have no alarm to sleep for the night. I have parents who have been burgled twice in one month at their home and my road has had two burglaries in one month. The person sits one the phone tells me not to worry that the response guys for my area are super fast. Yet, if my alarm cannot activate or make a sound, how will they respond in the first place. Then, to fix they told me that they cannot fix tomorrow. Maybe only on Wednesday or Thursday. They made no effort to resolve the problem for me or to make myself or gf feel safe in anyway, during the stage of many burglaries currently occurring. What is the point of paying for nothing !!!!!