Technical team improvement

<p>Good day</p> <p>Firstly, thank you for the great service that the blue team has given me and the community, however, the technical team has been requested to assist with the numerous false activations by the unit installed in my flat. The technical team has come out on numerous occasions, the most recent of which, was Friday last week, however, following that visit by the technical team, my alarm falsely activated on Sunday night, three times. The technical team again, came out yesterday to repair the unit/identify the fault, but the unit has again falsely activated since.<br />This has become increasingly frustrating as I have had this unit installed just over a year ago and I have had multiple false activations since. I have had to make arrangements for the technical team to come out and assess/identify/repair the fault and, apparently, they have failed to do so. I have had to pay for a number of these visits, although, I acknowledge, not all, for which I thank you.<br />However, every time there is a false activation:<br />1. IF I am home, I have to consider whether there is ******** activity taking place on my premises and I causes me to go into defensive mode to protect my home, mostly, this happens at odd hours of the night; <br />2. IF I am not home, I have had to alter my plans and disrupt my activities, because I have to go home to check if all is fine, which is not always possible; <br />3. It is a disturbance to my neighbours; <br />4. It is a waste of your resources as your armed response (who are amazingly professional and helpful, btw) has to come out and check if all is well, or if I need assistance, or respond to the activation in some way, when they could be assisting in an actual emergency; <br />5. Due to the number of false activations, I have stopped taking my alarm activations seriously as it is more likely than not a false activation rather than an actual threat and i don't want to waste the time of your response. Doing this, as you can imagine, is not the ideal, as in the event of a real threat, I will not know because I've become so accustomed to the false activations;<br />6. It is a nuisance.</p> <p>Now, I pay each month for the unit. I am quite happy to pay for the services I receive from Blue and I am very happy, for the most part, however, this is a recurring problem which is not being rectified.</p> <p>Please assist.</p> <p>This unit has to be repaired/replaced.<br />Bianca<br /> </p>