MT
Michelle T

1 reviews | Active since Aug 2020

03 Dec 2022, 23:30

Stay away from Blue Security

In November 2016, Wesley sold us a supposedly “state of the art” wireless alarm system which cost us in excess of R60,000. This very expensive system has never worked properly for more than 3 months at a time. The technical manager has been out to my home on more than 5 occasions with the supplier and I still do not have a solution. My system constantly sends tamper signals to the control centre without me knowing, therefore resources are wasted. This does not seem to bother Blue Security. I have not been able to arm my alarm for close on 6 months and cannot be bothered again to phone your technical department, only when you get fed up phoning me do you enquire if there is a problem. Your technician was here on Thursday and luckily for me I was able to actually use my alarm last night, but here I sit at 11:30pm with a loud buzzing noise coming from my transformer box. So loud nobody can sleep!! Your total lack of after sakes service and non existent customer service is going to make you famous in the news Blue Security, I have had enough!!

0
Replies (2)
Blue Security
Blue Security's reply07 Dec 2022, 07:26
Official
Dear Mrs. Thompson

Hope you are well, please kindly note that I have received confirmation that the above query has been resolved. If you require any further assistance, please feel free to contact Blue Security on ***.

Kind regards
Blue Security


Best regards,

MT
Michelle T's update13 Dec 2022, 13:25
Reviewer Update
One week later I, by chance, find out that one of my zones is missing. A very important zone is not responding. The very same zone that your 2 technicians guaranteed me was working when they left!! Honestly Blue security this is appalling service!!!