STATEMENT QUERY

Dealing with Blue Security is a NIGHTMARE!! The Accounts dept to be specific. They don't bother responding to emails & they don't take action on enquiries. I had to keep phoning because they weren't calling me back as promised. my issue is partially resolved after making noise & insisting I wont put the phone down unless I speak to the supervisor. I got my statement yesterday & it's not reflecting what was agreed upon when I signed a new contract. can someone from Accounts call me because I want this issue resolved once & for all. I had billing issues with my previous contract as well. I wonder what goes on in that dept.