Shocking service!!!

<p>My alarm went off at 1.07 am (24/12) I had to call at 1.10am to ask if a dispatch had been sent as no one called me yet. At 1.22am I called again no response arrived yet. At 1.33 am I called again as no one in property yet. At 1.35 the reaction called for us to open gate as their remote not working. At 1.56 we got a call to say all ok after I called to ask for feedback. So almost an hour for feedback. I'm appalled by this service. What peace of mind do I have now? I was a women alone with my 8 year old daughter in the house and my elderly mom in the flat. The control room kept telling me they very busy! </p>