Security without Security

<p>At 2:15am on Wednesday 25 May 2016, my house alarm was activated. I immediately received a call from Blue Security control room advising of the alarm activation. Having experienced a breakin in February this year, I immediately requested a patrol vehicle to assist. Eventually at 2:25am I did my own search and called the control room to cancel the call out. (Call log from my phone attached)</p> <p>Knowing that the Blue Security patrollers are never more than 2 or 3 minutes from my house, I call this unacceptable service. If the patroller was on another call out a return call from the control room would suffice. </p> <p>All we ask for is to be kept informed, to eleviate uncer*****y and panic. </p> <p>Strangely enough the patrol vehicle appeared after I cancelled the call out.</p> <p> </p> <p>To add insult to injury, I raised a complaint on the Blue Security website, as there are no email details available, and to date have still not received a response. </p> <p> </p> <p>Is it the clients, the patrollers or your debit order that matters</p> <p> </p> <p>Regards</p> <p>Stephen Beket</p> <p>Blue Security client </p>