sad decline of customer care

As client of over 20 years I reflect sadly on poor customer care of Blue Security especially that it used to be such great company years ago. I had beams installed on our property and technician left without checking alarm . It turned out that the alarm could not be armed . Highly distressful situation on Friday afternoon when I was away from property for weekend .It took over 2 hours full of frustrating phone calls to get someone to come again to correct the problem and not leave it till next week . Week later we had similar situation after adding one more beam and again no help . After 5 phone calls and frustrating exchange we had to call independent contractor to fix the problem . It is not possible to talk to technician as staff is protecting them and only reassures that the technician will call back in next 15 minutes . Well he did not and not even after 6 calls . Also not possible to talk to manger or supervisor only to control room operator who is not able or willing to help but is great at reassuring clients . Well done Blue Security you are showing us how to loose loyalty of clients . The reply to this complain will be certainly similar to your other replies that manager of the involved department contacted the client and matter is resolved . Well is not!