Ridiculously bad service!

<p>From 2 March when we moved into our new home (and signed up with Blue Security) we have experienced the worst service on every front – from the sales department, technical department as well as the contracts department. </p> <p> </p> <p>1) Three weeks later and our mobile panic buttons still don’t work (even after 4 phone calls and an email to Blue)</p> <p> </p> <p>2) We still haven’t received the quote we requested for the upgrade of our entire alarm system (we’ve followed up telephonically and still nothing</p> <p> </p> <p>3) We tried 4 phone calls during a week to try and get hold of the Contracts Manager, were promised each time that she would call us back, but she never did</p> <p> </p> <p>4) After all of the above, we decided to cancel with Blue Security and sent an email advising them of the same. The Contracts Manager just sent us a reply email advising us that we owe them R2600+ for cancelling our contract early … not once in her email did she apologise for the complete lack of service or even ask what our issues were. They obviously only care about money – customer service is clearly unheard of to them. And when we then phoned her she was rude and offish.</p> <p> </p> <p>5) Further to this, and completely against paying the R2600+ since we have not received any kind of service from Blue Security, and since we still don’t even have mobile panic buttons that work, we sent an email on 17 March to the Sales Manager, Contracts Manager, Sales Director and Managing Director detailing every problem we have had with Blue Security – but we still haven’t received any kind of response.</p> <p> </p> <p>My advice to anyone reading this … DO NOT SIGN UP WITH BLUE SECURITY!!!</p>