Pushed panic NO ONE CAME!!!!

Absolutely appalled.

We had an issue with our alarm system. It kept on going off at night when armed. We eventually got a technician out. The system had been in place for a long time. We were advised we should consider upgrading.

We gladly upgraded the system, paid the cost and thought that was the end of it. Subsequent months have and several times we set the alarm off by mistake and thought it odd we never got a call from Blue to check if we were okay. (this ALWAYS happened). Then we had an incident in the office where we had to push the panic button because of an intruder. The alarm went off as it was supposed to and thankfully the intruder panicked and left. No onsite check in - no call from Blue.

So we called Blue, let them know that since the "upgrade" they dont seem to be receiving our alerts. They said they would send out a technician - but that if the fault was ours we would pay. Knowing that we had done nothing, not even touched the new system we agreed.

The technician came out, was there for 10 minutes and said there was nothing wrong with the system. That there was a glitch with THEIR antenna. And that they are now receiving a signal from us.

We then receive a bill for R700.

No mention of the fact: 1)That the issue was not our fault. 2)FOR MONTHS WE HAVE BEEN PAYING FOR A SERVICE THAT WASNT CONNECTED!!! 3)In the actual emergency we had they didn't respond.

We are a small business with 5 ladies and 1 man and have this "system" specifically for our safety. What a joke that we were completely unprotected for months, and then they expect us to pay for their error?

How about refunding us for the months we were not covered? You took our money to protect us and were literally DEAF to our cry for help.

Disgusting.