Poor service

We activated our subscription with Blue security in Umhlanga in Dec 2022 after our neighbours were broken into: -We had to contact them multiple times to get them to come and install new outside beams. (Poor setup response) -We were then plagued almost daily with a sensor fault that would make the alarm go off at 4 in the morning and it took them weeks to address it. They failed to fix it and eventually we had to pay to replace the sensor that was deemed to be in perfect working order days before. (Poor technical support) - We have not been shown how to arm the house using the sensors and the beams despite repeated call outs to help us, so the house is always under protected. We can only arm the house so that either the sensors OR the beams are working, never both. (Poor external communication) -When the alarm goes off they call after 30minutes or not at all. (Poor response time) -When their technician is in the house testing the alarm, they call multiple times to ask if we are okay. (Poor internal communication) This experience has been very disappointing and has not made us feel safer at all. We have cancelled our subscription with them and would discourage anyone from using them in the future.