Paying for no service

1st alarm activation, no prompt response, and then they can't gain access from main gate into my complex, perimeter check done, slip signed and left in post box. (my house is bot visible from street view therefore perimeter check does not help) 2nd alarm : control calls 10min later, i did request armed response, i waited an hour, no one arrived. Control room calls me 5hrs later to tell me they did come and could not gain access. Yet again, no one reporting technical issues and no one calling me to allow access or even tell me theres a problem. 3rd alarm: armed response strolls in 25min later, still cant gain access, upon MY investigation, the problem was detected, escalated and resolved by a technician 2 weeks later. (at no cost as i refused to pay as this was not my fault) Also realized they dont have access to the rear of my property. Sales person did not do a proper assessment to explain requirements of access or even tell me we won't be able to service this part of your property which is actually the most critical area. I have sent countless emails to the sales person Merle and contracts manageress Mary requesting a credit to my account or to just cancel this contract so that i can move to another company as clearly i have paid for nothing since they never had any access to my property and thier pathetic response time however they have either passed the buck or blatantly ignored them, clearly customer service is not important. This is now a month later. All they interested is the quick sale and debit orders and NOT providing the SAFETY to paying customers!