Pathetic service All around

Our phone apps have been down since Sunday 24/11/19. After several calls to blue security talking to *********** staff who know nothing about the apps but work in the technical department, only one persons named Viren could help us. I had to explain this issue I was having to about 10 different people was put on hold for more than 10 minutes before eventually speaking to Viren. That too we had to download a completely new app named IRISCO . Upon doing this we found we needed to configure the camera to the app which Viren could not help with unless we gave him the IP address of the camera. I requested a technician to be sent to us as we could not access the camera and why should we when they technician should be able to Come home and sort out the issue. I received a call from another tech saying Akhbar will be at my premises on Thursday afternoon between 5-5:30. I waited until 6pm and then called the blue security office only to be told that no call was logged and Akhbar himslef knows nothing about This problem. I’m really disappointed that the service we get form Blue security is so pathetic especially since I’ve been emphasizing since Monday how urgently I need my app to work. It’s ridiculous how many phone calls I’ve made and still sit with a camera I can’t access and n app that I can’t use fully. So it’s pointless having it!!!!! I would not recommend Blue Security to anyone! We were supposed to install another camera but we def would not wnat to do it through Blue!