Pathetic after sales and technical service.

Since the commencement of the contract (28 February 2018) with Blue Security my premises has not been provided with a gate lock.

I have made numerous attempts to contact Dean Burne and customer care in order to rectify the situation. Customer care advised me that they will try and get a hold of Dean in order to provide the lock which was discussed and noted during the contract negotiation.

To date, the lock has not been provided and armed response officers do not have access to my yard in the case of an emergency. It has been over two months since the initiation of the contract and to no avail. The onus does not fall upon the client to rectify such a situation and a client should not pester the provider for service delivery. I have been more than accommodating.

Technical Manager Sunil Ramdayal has now gone to the extent of blatantly lying about the delivery of a lock which he claims was received by a member of my family yet fails to provide us with any details or proof. For nine weeks( in excess of the 21 business days as stipulated by the Consumer Protection Act) I did not get any feedback yet once cancellation is proposed I receive numerous phone calls from Praveena, Sunil, Dean and Albert who offered me a month-to-month contract in order to rebuild trust, only for me to receive an email from their contracts department to this effect, "We acknowledge receipt of your cancellation letter and confirm herewith that a 36 month contract was entered into on 28 February 2018 which expires 28 February 2021.

Should you wish to cancel the services on a 20 business day notice period a 30% cancellation fee would be required in order for Blue Security to process your cancellation as per your request which is determined as per below;

33 months remaining on contract x R427.72incl X 30% = R4234.43incl VAT. This fee would be payable by 31 May 2018, please note that this amount does not include any amount currently showing on your account."

They fail to realise that in terms of the Consumer Protection Act I have given them the requisite 21 business days and more in order to rectify the situation and fulfill the contract requests agreed upon, further, I do not wish to have any dealings with Blue Security as there seems to be lack of customer care which dissipates once a service agreement is concluded with a sales agent.