Non response to panic activation for 4weeks
<p>I am a concerned Father of 3 children and have been with Blue Security for over 2 - 3 years with constant debit order, cancellations, extra fees, double payments issues. My wife on occasions had tried to resolve the account issues but without avail.</p> <p>Okay I agree I did reverse about 5 debit orders but caught them up including sent an arrears payment dated 20/03/2017.</p> <p> Payment type: Payment</p> <p> Status: Successful</p> <p> Date: 27/03/2017 08:34</p> <p> Amount: 2 071.00</p> <p>To date I have not received any confirmation of receipt of the said payment 2 071.00 and recieved no statement from the date of the payment until now.</p> <p> </p> <p>For the last two months no debit order has gone off?</p> <p> </p> <p>My concerns are as follows without warning, phone call, sms, email I believe my account has been closed or something because I have pressed the panic buttons for the last 4 weeks up to 22 times, up until yesterday without any phone calls or armed response to my premises.</p> <p>I did not cancel my service or make any kind of complaint besides this one.</p> <p>My family is not safe with Blue Security I will be moving over to another service provider and reporting your company to hellopeter.com</p> <p>My family is not safe with Blue Security I will be moving over to another service provider and reporting your company to hellopeter.com</p> <p> </p> <p>I am shocked, astounded that a company which protected me and my family for so many years, responded to phone calls, panic, sms, blue cell panic, phone panic responses and then just drops me without warning. </p> <p>No letter or sms or phone call to the effect that we have now cancelled your account or your contract is over. Just silence.</p> <p>Very concerned Father and Blue Security client. I also did notice in the Bluff area for a period of 4-5 weeks last month no response vehicles in the area.</p> <p>Hoping you will have a rational, explanation for this poor service.</p>
Dear Mr. Purdy
We can confirm that you were contacted by both our Accounts and Contracts Manager in order to discuss your complaint together with the intention to attend and resolve the same.
We sincerely apologize for any inconvenience you may have had as a result.
Please contact us on *** should you require any further assistance.
Best regards
Blue Security
Dear Mr. Purdy
We can confirm that you were contacted by both our Accounts and Contracts Manager in order to discuss your complaint together with the intention to attend and resolve the same.
We sincerely apologize for any inconvenience you may have had as a result.
Please contact us on *** should you require any further assistance.
Best regards
Blue Security
Dear Blue Security
Thank you for your speedy responce
Ensuring my family is safe and secure when I am not there is critical to me and unfortunartly the matter of poor comunication between your various department and not concerned to send me any official document or email to inform me you have suspended my account is not acceptible to me.
Kind regards
Stephen
Dear Blue Security
Thank you for your speedy responce
Ensuring my family is safe and secure when I am not there is critical to me and unfortunartly the matter of poor comunication between your various department and not concerned to send me any official document or email to inform me you have suspended my account is not acceptible to me.
Kind regards
Stephen
Dear Blue Security
Thank you for your managing to resolve my issue
I did get a statement with proof of my payment
My rental system, which I never new I was renting, I now own.
I might reconsider Blue Security if they get back to me
Regards
Stephen Purdy
Dear Blue Security
Thank you for your managing to resolve my issue
I did get a statement with proof of my payment
My rental system, which I never new I was renting, I now own.
I might reconsider Blue Security if they get back to me
Regards
Stephen Purdy
Dear Mr. Purdy
Thank you for your reply.
We can confirm that our Customer Services Manager made contact with Mrs. Purdy.
Please contact us on *** should you require further information or assistance.
Best regards
Blue Security
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Dear Mr. Purdy
Thank you for your reply.
We can confirm that our Customer Services Manager made contact with Mrs. Purdy.
Please contact us on *** should you require further information or assistance.
Best regards
Blue Security
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