My horrific service from Blue Security Technical Team!

Please refer to my none working alarm system since November17. I have spoken to Nishen Naidoo who has tried to assist as best possible however you technical manager Sanjeev needs to take his job more seriously and not lie to his customers with a flippant attitude. We have been inconvenienced since Nov because Sanjeev can not get efficient technical staff to resolve our alarm system. Apart from the fact we had to change systems initially Keith configured the system however Blue was awaiting parts and on days they scheduled to come to come us an hour before in some cases we were notified that parts didn’t arrived where as other cases we had already left work due to the appointment made with Blue. We have not received and courtesy or respect from your team. We spent two evenings with other Blue technicians who actually did not know what he was doing as he even called in for assistance.We then discovered in Jan that Blue was picking up incorrect zones on activations! What is the point of installing a new system? We brought this to blues attention once again and Keith who had a 5pm appointment only got to house after 6 when we called Sanjeev we were **** to saying he was in traffic however in actual fact according to Keith he informed his coordinator at 4:30 that he is running late who never even bothered to inform us. At this point I’m am completely iratate as I left numerous messages for the technical director to call me last week and to date I have not received any follow up. My alarm is still not working because not Keith did not check if the different zones activate when armed, as discovered by my husband this morning!!!!! Are we paying you guys for what? If we had security incident who would be liable? Do you expect your customers to trouble shoot and identify faults? I urge you to back to call recordings and listen your staffs incompetencies, perhaps the public should be warned abt dealing with a security company that clearly doesn’t put their customer first! My time is extremely important to me don’t bill me for a service I’m not receiving! The no. Of times that your *********** staff had come out both my husband and I had to leave work early all of which is billable time for us! So who is going to compensate us for our time?