Lack of response from Blue Security today... 31 0ctober 2021

I've always been happy with Blue Security ever since our house has been monitored for 24 hours by them. We could get through to them everytime we phoned customer service whenever there was a problem. Unfortunately that wasn't the case today. We had a break in at our premises in Reservoir Hills, Durban this weekend. Those ****s of the earth entered through the roof and broke our ceiling. They knew how to avoid the beams and stole our kitchen taps, the alarm control box and geyser fittings. Outside pipes were also ******. I tried phoning Blue Security from my cellphone today from the premises which we do not reside at, to inform them that our alarm control box was ******...No one picked up. Tried to phone them from my land-line... No one picked up as well!!!! I sent them an email, plus I logged onto the messenger, informing them of our demise and that we needed help urgently as our house alarm is not activated due to the theft. STILL NO RESPONSE!!!😡😡😡😡 I am paying Blue R330 a month for 24 hour monitoring,and this is the poor service I got today from them. Right now, at 21:45, I'm on edge and cannot sleep, worrying that those burglars will return to break and ***** whatever is left, causing more damage to the property.