Is BLUE trustworthy?

I would like to rate BLUE as NO STARS It appears that Blue are not living up to their contractual undertaking. My system was set up 3 months ago i.e. it is only 3 months old (brand new). The screen on my keypad stopped working last week. It took 3 calls before anyone returned my logged call for assistance. I was offered a techie after hours with the story that I would have to pay some R500+ for the call-out. I complained that I had tried to get someone throughout the past two days and not only should I not be paying for a call out on a new system, but certainly not for after-hours call out. The techies (2) did come after hours on Saturday (28 Jan) at 14:30 They fiddled around at the box, and then informed me that I needed a complete new key pad and a complete new box - in other words an entire new system including a new battery and that they would send me the quote for the new system. I objected saying that the system was brand new. The techie checked and then confirmed that the system was still under guarantee. They said someone would contact me regarding the renewal of the complete system. NOTE: I am now without any security alarm for the entire weekend. However, an hour after these techies left I received a call from the Blue control room saying they were replying to my call for medical assistance. I certainly did not at any time require any assistance. As far as I was aware the 2 technicians had attempted to check the system alarm was registering with the control room. They told me no call was registering with the control room.

Monday (this morning - 30 Jan) I phoned Blue to test my system. It was clear to the test management at Blue that my panic button was not registering at the control centre. I was told (ONCE AGAIN) that I would be quoted for a complete new system. Again I advised regarding the guarantee and the age of the system. All was agreed and I was told that the technical team would contact me. Since then I have received another call offering me a quote to pay up for a complete new system. I have also received an email quote for a complete new system including new battery for a total sum of R6 761.17. My question: Is BLUE running a **** - i.e. harrassing clients and forcing them to pay huge sums of money for systems that are too new to be out of guarantee. OR is the admin at BLUE just totally ***********? I wish I had never signed with a company that offers neither freedom from harrassment, nor any working alarm and therefore no security BUT who want any amount of money they care to name - i.e. lump sum PLUS monthly subs of R400+ I cannot reach anyone at Blue who is able to deal with this terrible situation, and I am now DESPERATE.