SK
Stacey K
1 reviews | Active since Dec 2017
11 Oct 2018, 18:44
Incorrect billing and unauthorised debits
Been trying to resolve three call out fees that were charged to my account incorrectly since April 2018! Received responses to say it will be reduced/removed from my account however they remain! Over and above this, I have unauthorised debits twice from my bank account since then! Still my account remains an issue! I am tired of trying to sort this out with your accounts department! Poor service to say the least!!
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Blue Security's replyOfficial
12 Oct 2018, 13:46Dear Stacey
We can confirm that you were contacted by our Manager on Friday 12th October 2018.
Our feedback received is that your complaint has been discussed and resolved accordingly.
We apologize for any inconvenience you may have had as a result.
Please contact us on *** should you require further assistance in this regard.
Best regards
Blue Security.
We can confirm that you were contacted by our Manager on Friday 12th October 2018.
Our feedback received is that your complaint has been discussed and resolved accordingly.
We apologize for any inconvenience you may have had as a result.
Please contact us on *** should you require further assistance in this regard.
Best regards
Blue Security.
Best regards,
Blue Security's reply12 Oct 2018, 13:46
Official
Dear Stacey
We can confirm that you were contacted by our Manager on Friday 12th October 2018.
Our feedback received is that your complaint has been discussed and resolved accordingly.
We apologize for any inconvenience you may have had as a result.
Please contact us on *** should you require further assistance in this regard.
Best regards
Blue Security.
We can confirm that you were contacted by our Manager on Friday 12th October 2018.
Our feedback received is that your complaint has been discussed and resolved accordingly.
We apologize for any inconvenience you may have had as a result.
Please contact us on *** should you require further assistance in this regard.
Best regards
Blue Security.
Best regards,