Horrible Customer service at Blue Security

Firstly, I made an arrangement for installation of passives and sensors for my doors. The Technician came out, installed passives and sensors then left. 2 days later we discovered that the installed sensors do not even trigger an alarm activation. Again I reached out to them and the technician came out again. Later I received an invoice for callout. Which was unfair because they had not completed the task they initially came out to my house to sort out.

I reached out to they customer care via email, they responded to me 2 days later only acknowledging my email. Again I had to email and phone them - they did not even make a minimal effort to communicate with me during this time. I even doubt that this incorrectly charged call out fee has been credited.

So, before this job was done, I asked for a quote and made a payment arrangement in advance. I spoke to Mustapha Essop. The quote was R4046.04, I made a commitment to pay R1000 at the end of Feb and the outstanding amount to be debited at the end of March. HOWEVER, to my surprise, Blue Security debited my account with R1048.61 on the 25th of Feb and again R2023.02 on the 27th of Feb - which is not what we agreed on.

I have sent numerous emails to this company and I am yet to hear from them