Gregory from Blue Not Customer Centric!

Following on from the takeover on the 9 February 2018,and subsequent failure to respond to my alarm activations, today Gregory the Senior Sales Manager arrived 44 minutes late for our appointment and proceeded to tell me that there is a cost because whoever signed the contract committed to this. No can we discuss and can I have a look and apologies! Arrogant and rude are the two words to sum this up.This should not be a reflection of Heleen or Mohamed who have been supportive and kind. I cannot comprehend how Blue expose me and Gregory has the audacity to bring his ego in to my home citing cost before even explaining the situation and the way forward in a consultative manner. I have never in my life experienced such shocking service delivery and Gregory lacks customer centricity.Gregory is all about the money and not about our safety. Disgusting!