1 reviews | Active since Jul 2017

21 Jul 2017, 00:48

False alarm for months and still not sorted out

<p>Hi</p> <p> </p> <p>My refurbish alarm system was installed this year by blue technical department. From the time I installed The system I had problems. The alarm will come on it own. Blue technical team and manager came and had a look but up this day cannot resolve or fix the problem. I was told by blue senior managers that it is old passive that causing this problem. I will need buyer 2 more new passive at addition cost to me. So what I decide to do his disarm/disconnect old passive and the PROBLEMS still occurs. </p> <p> </p> <p> </p> <p>I am still waiting for response </p> <p> </p> <p> </p>

0
Replies (1)
Blue Security
Blue Security's reply21 Jul 2017, 14:54
Official

Dear Ravesh

We can confirmed that you spoke to our Customer Services Manager with regards to your complaints on Friday 21st July 2017.

Our feedback received is that our Technical Manager Suren has made several calls to your cell phone today but has unfortunately been unable to make contact with you. An SMS to this effect has also been sent to you.

Can you please contact Suren on *** so that your complaint can be attended to.

Best regards

Blue Security.