*****ed Blue security

I received a letter from blue indicating that they will be increasing fees as of the January 2025. Due to the debit order returning I made the normal payment via eft. As per the old amount as it was not yet January. I received a letter saying I had short paid them when the increase was effective as of January.. They then proceeded to deduct 3 times from my account now at the end of January amounts unknown to me and the usual fee. My contract officially ends as at the end of January and yet I am overcharged and R1200 deducted ********ly from my account. Please be very weary of blue as no one is available in accounts dept when you need an account for the ******* transaction that have been charged to your account. I was not even asked if I wanted my account to continue or I would like to cancel yet multiple amounts were deducted without my permission. It's not the first time, they did this to me in my previous place and they never want to give you your money back. I would like my money back and for them to stop running ******* transaction on my account.