Double billing of my account

I am fed up with Blue Security’s poor services!

My account has been billed twice without my consent, the debit order of the additional +- R315 was NEVER COMMUNICATED with me and every time I have an issue with Blue I write to their complaints page and sometimes get a call back.

I will report this company to the Ombudsman because this is absolutely appalling!

One of the agents contacted my monther and stated that we had not paid the balance for the full installation of the alarm system. It is now February 2020 and this payment was done in 2019. How is this even possible? Whoever who’s responsible for this accounting / payments of Blue is going to cost this company a lot!

I will await a call from Blue Security on Monday morning!

I stay in JHB but installed an alarm system in DBN, Umbilo for my family.