Does not Honour Warranty

In May 2017, I signed up with Blue Security and a new system was installed at my premises. When I queried with the installer of the system, why he is not running new cables & sensors to my doors, he said that the old ADT cables & sensors (16 years old) were fine, and connected the new system to the old cables & sensors.

Within the 1 year warranty period of the new system installation, the alarm was being triggered continuously. I contacted the the call centre & was told that the repair would be carried out under the warranty. Just after the repair was carried out & the installation warranty expired, the same fault recurred. When I queried the call centre, I was informed that it would be done under the warranty, but I have now received an account bill charging me for the repair.

I am unhappy with the treatment I am receiving & shall cancel my policy with Blue Security if I am expected to pay for this repair as the a full new system was not installed initially & the defects were reported during the warranty period. Even repairs carry a 3month warantty of their own. I plan to go back to ADT who I did not have any problems with over the past 16 years unless Blue Security treats me fairly in the above matter.