Disgusting customer service.

My main gate motor gave up on me due to loadshedding and being a loyal client of Blue, I contacted them to sort it out. Blue was due to come out to my property yesterday (Tuesday). We had made arrangements with Chris and my hubby left work early so he can be on the property. At 16h30, when Blue (due to be at our home at 16h00) did not pitch up, hubby called and was told that the technician could not fetch the parts required to repair the gate and he will not be coming through to our place. Note, hubby had to leave work early and no one from Blue communicated the change in plans. No one has got back to us - disgusting customer service.