TP
Thelma P
1 reviews | Active since Jun 2015
18 Jun 2015, 08:33
DISENCHANTED WITH UPGRADE TO SECURITY SYSTEM
We have had an upgrade to our security system which is a complete disaster. We have been battling for weeks and weeks with alarms going off at odd times - unable to ascertain which zone is involved as the keypad does not reflect this information. We are totally and utterly disappointed in ever entertaining the idea of upgrading our system. The response side of Blue Security is top notch but the technical side is a disaster. They do not seem to be able to find the problem and fix it with a result most of the time the one half of the system is not activated. Total waste of money and very, very disappointed.
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Replies (1)Blue Security's replyOfficial
18 Jun 2015, 16:21Hello pieterset,
Thank you for giving us an opportunity to attend to your complaint.
We can confirm that our Technical Manager Suren contacted you on your cell phone but was unfortunately unable to reach you at that time. A voice mail message was left on your phone accordingly.
Could you please contact Suren on *** so that your complaint may be attended to.
We apologize for any inconvenience you may have had as a result.
Best regards
Blue Security
Thank you for giving us an opportunity to attend to your complaint.
We can confirm that our Technical Manager Suren contacted you on your cell phone but was unfortunately unable to reach you at that time. A voice mail message was left on your phone accordingly.
Could you please contact Suren on *** so that your complaint may be attended to.
We apologize for any inconvenience you may have had as a result.
Best regards
Blue Security
Blue Security's reply18 Jun 2015, 16:21
Official
Hello pieterset,
Thank you for giving us an opportunity to attend to your complaint.
We can confirm that our Technical Manager Suren contacted you on your cell phone but was unfortunately unable to reach you at that time. A voice mail message was left on your phone accordingly.
Could you please contact Suren on *** so that your complaint may be attended to.
We apologize for any inconvenience you may have had as a result.
Best regards
Blue Security
Thank you for giving us an opportunity to attend to your complaint.
We can confirm that our Technical Manager Suren contacted you on your cell phone but was unfortunately unable to reach you at that time. A voice mail message was left on your phone accordingly.
Could you please contact Suren on *** so that your complaint may be attended to.
We apologize for any inconvenience you may have had as a result.
Best regards
Blue Security
