Disappointing and frustrating service provision from a Security perspective

Most frustrating trying time and time again to receive technical support from Blue - to change contact numbers, to have bypass numbers sorted on our keypad when arming, to cancel calls to the Director EVERY time we arm and disarm during opening and closing the work place, and finally... to speak to a Regional Technical Manager who will assist me. Despite several calls - (today alone - to Customer service - 2 calls dropped - they returned one - to the Director..., then I made a third call and gave instructions on who to contact and when ....(I was told the call was logged for the RTM)....but no feedback as yet... but AGAIN they persist in now again calling our Director who is consulting and cant take calls in the day?