Disappointed in blue security- home invasion

Absolutely disappointed in Blue security. I have been a loyal customer of blue security for 3 years. I’ve waited 3 weeks to share this information thinking blue security would do something about what happened but to no avail. About 3 weeks ago, my home got broken into. At 11:23 there was multiple zone activation, I got a call at 11:24, hubby and I were at work so I informed them to dispatch a vehicle to the property at 11:27 the ******s were gone and made out with 2 flat screen tv’s, kitchen appliances, laptops, cellphones, all my jewelry, name brand takkies etc..blue security arrived on screen at 11:29 and they did not see anything...what I can’t understand: 1. How do you do all that in 5min??? 2. We were told that blue security arrived on scene in 3min, if so, surely they would have seen something?? 3. My road is a dead end road, only one way out Neighbors footage picked up blue security on my road 4 times between 10:52 and 11:30, at the exact time of the incident. We were liaising with the call centre for the footage from inside the vehicle that responded to the alarm activation, we were given 3 answers by 3 different people 1. No problem we will send u the footage on a disc 2. The system gets overrid in 24hrs so there’s no footage available 3. We had a look at the footage and there’s nothing suspicious and we do not release that information to clients So what do we believe??? No one wants to take responsibility about what happened, over R100 000 worth of valuables were taken in 5min.. We put our trust in security companies, pay our R455 premiums on a monthly basis but when something happens, they just brush it under the carpet..