Charge for extra spares

<p>I am absolutely disgusted with the service that I have received from Blue security. I had an alarm put in with Blue in October 2015 and with the mess up by their staff members was given an extra battery and door contact which they want me to pay for. The Error was not on my side but I am being contacted a year later to pay for this which I was advised in January 2016 by the accounts department that this will be resolved. Can someone please sort out this mess because I refuse to pay for something that I'm not going to use.</p>