********* business practice

Service seems wonderful until they owe you money. I made a payment of R5000.00 towards my account erroneously but shortly the debit order went through. Initially they denied the payment stating it doesn't reflect on their side 5 days later until I provided a proof of payment. Upon receipt of the proof of payment they created a statement of account with arrears over R1000.00 and, despite my last invoice being upto date. This statement of account was meant to justify why they can't refund me my total amount. ********* business practice from a security company meant to protect communities. Im really defeated...