KA
Karen A

1 reviews | Active since Sept 2021

02 Apr 2022, 18:57

Blue Security - your guards were great pity about your shocking administration.

This complaint comes as a last resort to this distress. In November 2021, notice was given to Blue Security w.r.t the cancellation on this security service we were contracted to. An email was received from T. Maharaj acknowledging the cancellation of this contract and asking for a possible referral to the new tenants.

Having vacated the property, and moved countries, I have been pestered with numerous cell phone calls about the retrieval of a radio system. I have explained on a number of occasions that I no longer lived in SA, that the owner of the property resided at the time in Holland, and that I had no contact details for her.

But the straw that has broken this camels back is the audacity to attempt to debit my bank account for the last 3 months with various amounts. Last month I sent an email to them explaining that if this matter did not receive urgent attention, I would go public in any means at my disposal, as this account was not in use and that I am now responsible for every debit order returned by the bank. On the 17 March, I received a cc email from Roheston Thangavelu customer care consultant asking Ashmika (?) to please resolve. To which I have yet to receive any response via email. Today, Blue Security attempted to debit my account again!!!!!!!!!!! This is now THEFT / ***** / and any other title, causing me such distress. I really can't believe that something so small has escalated into a matter pertaining now to thousands of Rands in returned debit orders and stress to my health.

Blue Security were fast and efficient to sign a contract w.r.t. services, and as well their annual increases. This matter is unacceptable. Having given Blue Security the benefit of sorting out this matter last moth, I now have no option but to make this diabolical situation public knowledge.

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Replies (1)
Blue Security
Blue Security's reply07 Apr 2022, 11:38
Official
Dear Karen

Thank you for bringing your concerns to our attention.

We have received confirmation that your query has been attended to.

Kind regards
Blue Security