Blue Security that doesnt know what they are doing as long as the account is paid

How is it possible that every time my alarm goes off i Have to call Blue Security to check if they have done their job. 1 Hour Later, a person my the name of Jeremy who i have no idea who that is said that everything is fine in my flat and the Security left my premises without a safeword. All on my calls aswell. I haven't received a call for feedback or anything i have to call the control center to find out what is going on and then they dont know what is going on. I am paying for this service that I am not getting. Let me stop paying and see how fast you reply then. Atrocious service I am not a happy customer, especially when it comes to safety.