Blue Security - Safety or Anxiety?

Called 031****000 2 weeks ago on a Thursday to let the centre know that our alarm goes off but no follow up call from Blue Security. No response until the following Monday. Eventually technicians came in last Wednesday and I was told that we needed to upgrade the alarm. Note that Blue has been using our old ADT alarm system from date of inception. Agreed to the price quoted and the alarm was installed this Wednesday. The technician was here for 2 hours and said it was all sorted. The alarm went off again and still no call from Blue Security. Called the centre again, got promised to call back since yesterday or get a co-ordinator to call. No response. We called again today, tested the new alarm and still does not work. Got told we must wait for a call. My history with Blue Security has been nothing but poor, lazy, pathetic service. Even the retentions lady who was asked to call me about the why I was paying so much in fees for an alarm that belonged to ADT - Lisa Govender, sent me an email asking how she can help - an email? Please explain why you think that are our lives a joke to Blue Security?