OT
Oz T

1 reviews | Active since Sept 2016

18 Nov 2019, 15:19

BLUE SECURITY >>>PROFITS BEFORE CUSTOMER SERVICE....Idiots

I have been having issues with Blue Security for a few months now. When I initially took out Blue Security services for my home things where fine, up until a few months ago i found out that one of my doors was never wired up. When i called them., They came out with a manager to sort out the problem. the manager that came out got the technician to sort out what supposed to have been done when i first took they services a few years back. No i still get a bill that reflects that i owe them over a thousand rand. On numerous times i have been told that it will be getting sorted out, however a lady there tells me that they have thousands of clients. Flip it does not take long to adjust a clients statement correctly. That lady is not supposed to be undermining clients. I guess a compnay should not grow so rapidly only to LACK CUSTOMER CARE SERVICES. Im cancelling Blue Security this month and rather pay more with a compnay that can provide protection and CUSTOMER SERVICE.

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Replies (1)
Blue Security
Blue Security's reply19 Nov 2019, 14:13
Official
Dear Mr Teladia,
  
We can confirm that you were contacted by our Retention department. 

Our feedback is that you have been assisted with you request. 
 Please contact our Retention Department on *** should you require further assistance.
  
 We apologize for any inconvenience you may have had as a result.
  
  Best regards
  Blue Security