Blue Security: Poor Service and Lack of Response from Management

I was the victim of a burglary. I attempted to upgrade my alarm and attempted to contact somebody in management to discuss. the head of Retention, Mary Dry, was never available to take calls and did not ever return calls. I complained to customer services who informed me that the CEO, Henk van Bemmelen deals with such management escalations.

I emailed the CEO and senior management more than three weeks ago and have yet to receive a reply or an acknowledgement thereof. That smacks of arrogance or nonchalance, both of which a Security Company should not display. Not very professional of a CEO. No doubt my waned faith in the integrity of Blue Security will force me to find a new security company for both my home and practice for the new year. "Be safe" has little meaning from Blue Security.