Blue Security Pinetown an ************* security company

I entered into a contract with Blue Security 3 years ago. The contract expired last year and was advised by Blue to renewed it because ADT had offered me a better rate than what Blue was offering at that time. I agreed. I was then made to sign a new contract which I duly signed. However it must be noted that the contract that I signed was for the new installation. Which means that Blue was supposed to come and install a completely new system so that it is in line with the contract that I had signed. Blue never came to install it and I forgot about it as well. Last week one of my neighbours had a bad experience with a break in. so I decided to verify the whole system so that I was comfortable that everything works properly. To my surprise the siren was no longer working and I remembered that Blue never replaced the equipment on renewal. I then called their offices. I was then told by their agent Lisa that I will have to pay for their services. However she said I must talk to her Manager because I was not happy with that response. Why should I pay after 3 months of signing a new contract which stipulated on Page 8 paragraph 6 that Blue will ensure that the equipment works and in condition. It actually says" Blue guarantees that the equipment and the installation thereof are reasonably suitable for their intended purpose, are of good quality, in good working order and free of defects. This is not the case for me. The equipment is not working properly and Blue does not want to fix it for free as per their contract. If I tell them that I want to cancel, they then threaten me with penalties. They are forgetting one thing that penalties are not applicable in this case because they are in violation of their own contract . 1. they never installed the new system.2. The contract I signed is not for renewal but new.

Their Manager by the name of Mary never answers phones or return emails. I have been sending her mails to no avail. she is basically useless

I will never join Blue ever again for the treatment they have given me. I will also canvass my neighbours to change to ADT.