Blue security not being assistive in Hillcrest

I have contacted Blue security a numerous times with no assistance, spoken to Helen Aldred, spoken to some technician guy regarding my beams not sensing and have told them the incident that there was an intruder in my house who stole all my clothes from the clothing while the alarm was set on, but because beams aren’t working therefore it didn go off.

I have spoke about changing the challenge code, they can’t assist.

I have spoke about having a board( blue security board) displayed in my fence, they can’t assist.

I do not know how else I can request for them to hear me.

I’m starting to view other options.