BLUE SECURITY LEAVES FRONT GATE OPEN

<p>Blue Security Leaves Front Gate OPENED:</p> <p>Dear Management</p> <p>The reason for employing a Security Company such as Blue is to SECURE my home and possession so that my personal security is handled in an efficient manner. Blue also prides themselves with this slogan and on their website.</p> <p>Blue also prides themselves on their greater mission:</p> <p>1. Ensuring clients safety</p> <p>2. Looking after our property</p> <p>Over last two years I have wasted a lot of time dealing with POORLY trained Blue Security Staff and not only COMPROMISING my home but also my pets. I make this statement for the following reasons:</p> <p>· Blue Security reaction officers have used a stick against my pets in the past, had it not been for the camera footage I would have been none the wiser. After confronting Blue about this situation I was told that my dogs were vicious because they were provoked by “new” uns****ed staff member.</p> <p>· I have numerous gates around my property which is always secured and closed. I have a pet that an issue with her leg. Again upon checking the camera I discovered that the pool gate was not closed. SO what would have happened if something had happened to my pet? I have addressed this Nishen Naidoo who then sent Shiven Ramsoop where my husband showed him the footage that the gate was closed in the morning and Shiven witnessed my husband and my self-leaving the property and there after showing him the evening footage of the pool gate open, yet Shiven went back to Nishen telling him it could have been the wind, I failing to understand how a heavy wooden latch gate is going to be unlatched by the wind further the fact we showed him the gate was secure.</p> <p>· Every time we had an alarm activation, Blue Security Call Center could not tell us which zone it is. We were then advised to replace the unit which we did and up to this present moment, Blue Security cannot provide me the zone that are activating. The default response from Blue is that its radio activation, so why pay for a new unit?</p> <p>· We have made so many notes on the system so that the controller officers can follow instructions when at my property however the no. of times that my pool gate was left open is appalling as it feels like I’m speaking a different language. I have addressed with Lorenzo from the call center as well as Lazarus, Nishen Naidoo.</p> <p>· Yesterday at 4:38 pm (02/05/17) incident was the height of inefficacy and actually defeats the purpose of even having a security company protect my home. My FRONT GATE was left OPEN with my 3 GERMAN SHEPARDS in the yard:</p> <p>o Upon driving up to our home my husband noticed that my front gate is open, I had an anxiety attack for fear something happened to my pets as they are always left open on our property however should there be someone in the walking on the road or another animal on the road I know they would have not stayed on my property. </p> <p>o I immediately called the center from my vehicle at 5:31 before driving down into my property.</p> <p>o I demanded that the area manager in this in instance it was Rajesh Ashkumer come out to my property and deal with this situation there and then. Based on the previous incidents with Blue they love survey of the property and inconveniencing you when their processes fail and the customer must be inconvenienced further by making themselves available as this has been my experience in all instances above. </p> <p>o Upon Rajesh entering my property he opened the gate fully allowing my pets to exit the property as the locked his vehicle. I have seen reaction officers open my gate before but never have I seen them open it fully so the dogs can exit.</p> <p>o I ranted and raved at Rajesh when I questioned him about the gate opening and that was not the procedure I was accustomed to.</p> <p>o We then went on to deal with the situation as hand, Rajesh imp**** that my husband and I are blind as he assures us that the gate was closed.</p> <p>o He recalled petting to of my pets through the gate? But Blue has advised me that my pets are vicious?</p> <p>o Also Rajesh informed us that there were 3 security officers that attended to this alarm activation. Why three officers? My alarm activated at 4:38pm; we got home at 5:31pm. There were no further alarm activations and no one else has a remote and the gate is fully functional with no issues so if we were not home how did this situation occur if Blue Security was last on my property? The officer that actually drove into property as opposed to parking infront of my gate was Isac Ngema, again this was not standard procedure as Blue Security response always parks their vehicles in front of my gate not drive the vehicle down.</p> <p>o If your AREA MANAGER cannot supervise the three Blue Security Response vehicles at a singly property alarm activation what does this tell you?</p> <p>Taking into consideration all of the above, I would like the management team to advise how they have lived up to Blue Security Mission Statement:</p> <p> </p> <p>Have you looked after my safety as well as my well as my pets? Did you look after my property?</p> <p>With all the issues and surround the poor work ethic, lack of attention to detail please advise how in the last 8 months were these issues resolved quickly or efficiently?</p> <p>Have you taken care of me? How many phones calls have I made regarding your poor service? Was there ownership of any of issues, if so then why was it repeated?</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Which Value has Blue Security lived up to?</p> <p> </p> <p>Please advise for what service am I paying for if you constantly endangering my life and the lives of my pets?</p> <p>I have always tried to speak to the area manager, reaction manager, supervisor etc. and I have never taken to social media however I have reached my limit. I would like the executive management team to provide us feedback as it evident that the management do not know what they are doing.</p>