Blue Security is unprofessional and has ZERO respect for customers

We had an installation booked today for 10.30. The technician failed to arrive. I had to phone your office and was told he had a puncture. We live in a society where cell phones are the norm. Zero courtesy from him in failing to phone and explain what has happened. In preparation for the job, we have dug several trenches on the property, which now have to be closed up, and redone tomorrow.

And when I made yet another call, asking to speak to the MD, Sashnie informs me "nobody is allowed to be put through to the MD" - really.??? I too am the MD of my company, and I speak to suppliers a day long.

Blue Security, I do not accept this situation at all. It is unprofessional and disrespectful of your technician to arrive half an hour late, and when told to leave site, he says "I made a mistake".

Your mistake, my time and money. I am totally disgusted!!!