Blue security is not there when you need them

I had an alarm activation at 3:30am on 19/03/2019. I switched the alarm off and checked the One was downstairs in my sunroom. After putting the alarm back on it went off again. Blue security did not phone. All this time. I waited 2 min and so I then, obviously very scared, I phoned blue security myself and asked them to send someone urgently. They said that they would and I gave them all my details. Well guess what. They pitched up to buzz our house 30 min later, no call in between or any contact. Firstly, we could of been dead. Secondly, why are they buzzing the intercom when they have a remote, if we are being ****** must we go and open our gate for them. They then called me to say their armed response is outside so I told them it’s 30 min later so they must just leave. This company is really disappointing. I have never called for help myself and the one time I felt I needed it they didn’t show up!!!