Blue Security has very poor service at an extremely high price

I’m so tired of this company’s incompetence. We pay them every month for our security but on countless occasions I’ve reported a faulty alarm and it takes over a week for them to get back to today. I reported a technical issue a week ago and I was promised feedback by the end of the day. Now I just called again for an update and I’m being told that the technical team is now off duty. I’m really upset because paying that R980 per month is not a joke, especially if you’re not even getting the services you pay for