Blue Security has lost the plot

Blue Security Armed response is pathetic. I have had 2 incidents within a spate of 3 months, the first incident been on the 30 April 2021 when my perimeter beams activated at 12:35 in the morning. When the controlled room contacted me i told them to send someone to check as i don't know what has sent the beams off They said armed response is on its way. Well Guess what 9 hours later they still didn't show up. I contacted the call center and they put me through to the area supervisor who at first used the excuse of a storm that occurred that night that caused the delay. I told him there was no delay the reaction unit never came at all period. Its been now 9 hours since the beams activated and still no reaction unit as come to check my property. He then was extremely apologetic and said he would investigate and get back to me. I made it very clear to him that he needs to ensure he gives me feedback as this is a service which i am paying for that is not been rendered. It is gone 2 months now and i have still not heard from him. The second incident occurred today, once again my beams activated and the control room contacted my wife to inform her of the alarm activation. My wife told the control room to send a reaction officer out to check the property as our helper is at home alone with my 2 year old daughter. My wife also told them to please call her back once the reaction officer has checked the property so she knows that both of them are safe. An hour later the control room didn't contact my wife, so my wife drove to our house just to double check. When she walked around the property she found that 1 of our perimeter beams had been tampered with and was damaged. The helper informed my wife that the reaction officer just entered the property and spoke to her and didn't go around the property to check. I tried contacting the Blue contact center just now but couldn't get through hence me venting my frustration on this platform. I reached a point that, i have accepted that Blue Security is useless and i will be changing my security company however what i do want is a refund or a percentage of monthly premiums that i pay refunded, for the 2 months that you guys charged me for services but were unable to deliver , the first incident that happened in April and the second incident today