Blue Security do not deliver on their PROMISE!

Last night 17th March,my alarm was activated.Blue did not phone.20 minutes later a chap arrived.Is this acceptable when I could have been long gone ******ed.This morning ay 3.54am,my side beam at my laundry room activated.No call for approximately 6 minutes which felt like 6 hours.I called Blue - just rang and rang.Call ended.Then they called.I am really not happy with the control rooms attitude either.I tell her it is an unacceptable response time and she tells me it is due to load shedding.Well Blue,let me give you some advice - load shedding is not new and is here to stay so I strongly suggest that you think and plan ahead so that when my alarm is activated I have a better response from you guys and that when I call you in a moment of fear,you ANSWER my call.If it means more staff to be employed,so be it!I am not impressed with Blue at the moment.NO FEELING OF SAFETY.Not happy at all.The sad thing is the guys on the ground are so good and pleasant.Control room needs to catch a wake up call and quickly!!!