Blue Security admin and technical department is the WORST.

There reaction unit has been beyond reproach. This complaint is solely for the admin and technical departments. I'm at my wits end trying to get hold of the right people for the jobs we need done by Blue (at last count we had no less that 6 problems with our security systems on our property). They CONSTANTLY refer you to people who are in the wrong department. I ring, explain the problems, they say 'this person is on a call/ in a meeting, they'll ring back.' 4hrs later, I ring again, they say 'what seems to be the problem' I explain again. They say 'We'll ring you back' 4hrs later, I ring again 'this person is on a call/ in a meeting, they'll ring back.' Someone from Blue rings me 'What appears to be the problem?' I explain... again. They say 'someone will ring you to set up an appointment for a technician. A techie arrives (4 days later). 'What appears to be the problem?' I explain. They say ' Oh we don't have the computer here that we need/ you've been sold the wrong beams (TWICE! and by BLUE), you'll have to buy new ones / we can't access this system / there's rain damage (on your EXTERNAL 2yr old beams) / we've fired the person who originally installed these / you need a sales person here.... and the excuses (and problems) go on and on and on. I've been waiting now for 4 MONTHS for ONE of these problems to be resolved. If it wasn't for their reaction team (who are all lovely and deserve a ****** good raise) I would have left Blue 6 months after I started with them!