Blue Just Don't Respond to alarms being activated!!!! We are not safe!

At 22h00 last night my alarm activated. No call from Blue Security. I had to call them. I was told there is an influx of calls due to the weather. It was windy but I would not say torrential rain and/or wind, so not sure what the control room operator meant. At 22h09, the alarm activated and no call from Blue. Still not call to date. And if I was ******ed. I am getting quite sick of the complacency around my security needs. Blue not only transgressed on the installation of my alarm by not following up on faulty wiring, but now, they do not respond to calls. Are we safe??? I don't think so. They just don't care.